Thank you for your purchase of our products.
At Back Good we provide a 1 year warranty on any manufacturing defects.
At BackGood, your comfort and satisfaction are our highest priority. Whether it’s our ergonomic products or our orthopaedic mattresses, every item is crafted with care and backed by our commitment to quality.
Warranty Registration
Please fill in the details below to activate warranty on products purchased
Return Policy
Ergonomic Products (pillows, cushions, braces, supports):
- Customers can initiate a return within 48 hours of delivery.
- Product must be unused, in its original condition and packaging, with all tags/accessories intact.
Proof of purchase (invoice/receipt) is required.
Mattresses & Furniture:
- No returns or refunds are accepted.
- Only replacement is applicable in case of approved manufacturing defects
Refund Policy
Ergonomic Products:
- Once the returned product is received and inspected by our team, a refund will be processed to your original payment method (credit/debit card, UPI, or net banking).
- Refunds are completed within 15 working days, subject to your bank’s processing timelines.
Mattresses & Furniture:
- No refunds are applicable.
Only replacement will be offered in line with warranty terms.
Defective Products
Ergonomic Products:
- If your product is delivered damaged or defective, notify us within 48 hours of delivery at 📧 info@backgood.com or 📞 +91 98200 16240.
- We will arrange a prompt exchange or refund, as per your preference.
Mattresses & Furniture:
- All mattresses come with a 5-year warranty for manufacturing defects only.
- In case of a defect or damage on delivery, notify us within 48 hours at 📧 info@backgood.com or 📞 +91 98200 16240.
Only replacement will be provided for approved claims.
Need Help ?
For any support regarding returns, refunds, or warranty:
📧 Email: info@backgood.com
📞 Call/WhatsApp: +91 98200 16240